678-597-8266

Customer Service

Contact Us

By Phone: 678-597-8266
By Email: service@featherparadise.com

Shipping & Delivery

Processing times and the shipping time are two steps to fulfill an order we receive. 
Order processing times are the number of business days required to have your order packed and ready for shipping. Shipping and delivery times are the number of business days required for the courier to have your order shipped to the delivery address. 
Our normal processing time is 2-3 business days.   While we start to process your order the same day if received by noon EST, it does not guarantee that the order will be shippeed out the same day. Sometimes an order may require additional processing time.  You will be notified by email if your order requires additional processing time.

Privacy & Security

Please read our Privacry and Security

Returns & Replacements

You can return an item within 3 days for feathers, 7 days for other items, upon receipt of your order, as long as it is unused. A partial return for the same size, same color feathers are not allowed. You must either return all of the same size, same color feathers, or return none. Otherwise, the return will not be accepted. A full refund of the product (minus shipping) will be credited to the original purchasing credit card or PayPal account upon receipt. Please allow 14-21 days of processing time.
You are responsible for all shipping charges. If the return is the result of our error, you will not be charged for return shipping.
To effectively and efficiently serve you without compromising our company policies, the following will serve as your guidelines in filling/reporting damage claim with our company:
  1. File the claim(s) within seven(7) days after receipt of the merchandise
  2. Damaged items or package must be reported by emailing us a picture of the broken item(s) with the delivery driver upon receipt of the merchandise (if you can, we request that you move the box/package for any broken or damaged sound inside the box/package if opening and inspecting the merchandise would be tedious)
  3. Any damage or irregularity with the merchandise or package must be reported to the driver and duty noted on the delivery form before signing
  4. Call the company to report the damage and provide the necessary and precise information as the first step in filling the claim
  5. Email service@featherparadise.com and request for a Merchandise Damage Claim Form within the given time frame in filling the claim.

Ordering

FeatherParadise.com reserves the right to refuse to fill your order for any reason, including, but not limited to, the unavailability of a product or errors in the prices and product descriptions posted on this Web site.